Faq’s
Got questions about how accident management works? Find clear, honest answers here to help you get back on the road with confidence.
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Faq’s
Frequently Asked Questions
Is your service really free of charge?
Yes. If you are the not-at-fault driver, our services come at zero cost to you. We recover all costs for your replacement vehicle and smash repairs directly from the at-fault party’s insurance company.
What type of replacement vehicle will I get?
We aim to provide a ‘like-for-like’ replacement. Whether you drive a family SUV, a tradesman’s ute, or a luxury sedan, we will supply a comparable vehicle to suit your daily lifestyle and needs.
Who decides where my car gets repaired?
You have the final say. We can recommend one of our highly vetted, independent repairers who guarantee their work, or you can choose your own preferred smash repair shop.
How quickly can I get a replacement car?
We act fast. In most cases, once your application is approved, we can arrange and deliver your replacement vehicle to your home or workplace within a few hours.
No, we are an independent accident management specialist. We don’t sell policies; we act as your advocate. We manage the entire recovery process and deal with the insurers on your behalf so you don’t have to.
Will using Recover Drive affect my insurance premium?
No. Because the claim is made against the at-fault driver’s insurance company, your own No Claim Bonus remains 100% protected, and your insurance premiums should not be affected.
Do I qualify for your services?
If you were involved in a multi-vehicle accident in Australia, you hold a valid driver’s license, and you were not at fault, you generally qualify for our complete, zero-out-of-pocket accident management service.
What if I was at-fault for the accident?
While our free replacement vehicle service applies to not-at-fault drivers, we can still assist at-fault drivers. We can provide expert advice, coordinate quality repairs, and help arrange a rental vehicle at highly competitive rates.
The Recover Drive Standard
Why Australian Drivers Trust Us
We deliver a stress-free, transparent, and end-to-end recovery experience when you need it most.
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Still have questions, or ready to get your replacement vehicle? Fill out the form, and our local team will contact you within minutes to get you back on the road.